售后说明

品质卓越

十年质保

感谢您选购百岁席梦思® 产品,您将享受百岁席梦思带来的顶级睡眠体验与优质售后服务。

Thank you for your recent purchase of a Baisui Simmons® sleep system. With your selection, you join millions of people around the world who believe that a superiorsleep system makes a difference in the quality of sleep.

所有百岁席梦思公司旗下之弹簧床垫产品均享有10年弹簧结构质保服务。10年质保期将由送货日期起计算,首2年内百岁席梦思公司及其授权运营商将酌情提供免费的产品维修或更换,由第3年至第10年,所有维修或更换服务将收取[产品届时售价一成,乘以收买年期」作为更换费用。唯质保期内,顾客需缴付更换产品的运输费用。


本质保服务不包括以下各项:

•个人对床垫软硬程度的喜好。

•床垫绵层正常压缩,而压缩少於38mm(约1.5寸)。

•产品经涂污、燃烧、染色、人为损害或保养不当,包括坐在床缘上、折叠、扭曲床垫或在床垫上跳跃等。

•表面布料、床侧定型钢丝。

•床垫边缘手挽。部分床垫两旁装有调整床垫位置用途的手挽。手挽设计不能负重,切勿以手挽搬运或翻调床垫。

•床垫因选用承托力欠佳的床架(如网底床架、「排骨」床架),或床架尺码不符而引致的损耗。

•质保服务相关的运输、检查及搬运费用。

•中国地区以外的质保申请。(产品在中国大陆地区以外使用。)

This warranty service excludes the following items:

•Personal preferences regarding the firmness of the mattress.

•Normal compression of the mattress's foam layer, provided that the compression is less than 38mm (approximately 1.5 inches).

•Products that have been stained, burned, dyed, damaged intentionally, or improperly maintained, including but not limited to sitting on the edge of the bed, folding, twisting, or jumping on the mattress.

•Surface fabric and side support steel wires of the mattress.

•Mattress edge handles. Some mattresses are equipped with handles on both sides for adjusting the mattress's position. The handles are not designed to bear weight and should not be used for lifting or turning the mattress.

•Damage caused by using a poorly supportive bed frame (such as a mesh-bottom frame or a slatted frame) or a bed frame that does not match the mattress's dimensions.

•Transportation, inspection, and handling costs related to the warranty service.

•Warranty claims outside of China. (For products used outside of mainland China.)

床垫保养

十年品质保证

再好的床垫也会因使用年限的增加而减少舒适度,因此,您每隔8-10年换一张床垫,但在此之前,我们很高兴能在席梦思家具有集团股份有限公司的床垫上为您提供10年品质保证。

01 避免使床垫过度变形

在床垫的搬运时避免使床垫过度变形,不要将床垫弯曲或折叠,不要直接用绳索使劲捆绑;不要让床垫局部受力过重,避免长时间坐在床垫边缘或让小孩在床垫上跳跃。
When handling the mattress, avoid excessive deformation by not bending, folding, or tightly binding it with ropes. Prevent localized excessive force on the mattress by avoiding sitting on its edge for long periods or allowing children to jump on it.

02 定期把床垫翻转使用

要定期把床垫翻转使用,可以上下翻转或首尾对调,一般家庭3至6个月换位一次即可;除使用床单外,尽量套上床垫罩,避免床垫弄脏,方便洗涤,以确保床垫清洁卫生。
Regularly rotate the mattress, either top to bottom or head to foot, preferably every 3 to 6 months for most households. In addition to using sheets, consider using a mattress protector to keep the mattress clean and easy to wash, ensuring its hygiene.

03 通风干爽 避免受潮

使用时去掉塑料包装袋,保持环境通风干爽,避免床垫受潮,切勿让床垫暴晒过久,以免床面褪色。在使用过程中避免使床垫过度变形,同时在保养是不要将床垫弯曲或折叠,以免床垫的内部结构受到损坏。用品质较佳的床单,注意床单的长度和宽度要可以包住床垫,床单不只要吸汗,还能保持布面于净。
Remove the plastic packaging before use and maintain a well-ventilated and dry environment to prevent the mattress from getting damp. Avoid exposing the mattress to direct sunlight for too long to prevent fading. During use, avoid excessive deformation and refrain from bending or folding the mattress during maintenance to prevent damage to its internal structure. Use high-quality sheets that are long and wide enough to cover the mattress, which not only absorb sweat but also keep the fabric clean.

04 确保长期使用洁净

使用前应先套好保洁垫或床笠,确保产品长期使用洁净,保持清洁。定期以吸尘器清理床垫,但不可用水或清洁剂直接洗涤,同时避免洗完澡后或流汗时立即躺卧其上,更不要在床上使用电器或吸烟。
Before use, cover the mattress with a protective pad or fitted sheet to ensure long-term cleanliness. Regularly clean the mattress with a vacuum cleaner, but do not wash it directly with water or cleaning agents. Avoid lying on it immediately after bathing or sweating and refrain from using electrical appliances or smoking on the bed.

05 定期对调和翻身

建议三到四个月左右,将床垫定期对调和翻身,使垫面均匀受力,延长使用寿命,不要经常坐在床的边缘,因为床垫的4个角最为脆弱 长期在床的边缘坐卧 易使护边弹性性能减少。
It is recommended to rotate and flip the mattress regularly every three to four months to ensure uniform pressure distribution on the surface, thereby extending its lifespan. Avoid sitting on the edge of the bed frequently, as the four corners of the mattress are the most fragile. Sitting or lying on the edge for long periods can reduce the elasticity of the edge support.

06 不要局部受力重压

不要在垫面上局部受力重压,以免造成床垫局部凹陷变形影响使用;也不要在床上跳跃,以免单点受力过大使弹簧受损。
Avoid localized heavy pressure on the mattress surface to prevent sagging and deformation, which can affect its use. Also, refrain from jumping on the bed to prevent excessive force on a single point, which can damage the springs.

07 避免划伤面料

避免使用锐角器具或刀具等划伤面料,使用时要注意保持环境通风干爽,避免床垫受潮。切勿让床热曝晒过久,使面料褪色。
Avoid using sharp objects or knives to scratch the fabric. Ensure the environment is well-ventilated and dry to prevent the mattress from getting damp. Do not expose the mattress to direct sunlight for too long to prevent fabric fading.

08 避免床垫的褪色及受损

如果不小心将茶或咖啡等其他饮料打翻在床,应立刻用毛巾或卫生纸以重压方式用力吸干,再用吹风机吹干。当床垫不小心沾染污垢时,可用肥皂及清水清洗,切勿使用强酸、强碱性的清洁剂,以免造成床垫的褪色及受损。
If you accidentally spill tea, coffee, or other beverages on the bed, immediately use a towel or paper towel to absorb the liquid by pressing firmly and then blow-dry it. If the mattress becomes stained, clean it with soap and water. Do not use strong acid or alkaline cleaners as they may cause fading and damage to the mattress.